Questions, answered.

Only products marked "Customize" on their product page support this — quantity, add-ons, and print options vary by piece.

Stickers are pre-made designs you can pick for free. Uploading your own artwork adds a small art fee, shown clearly in your cart before you check out.

Yes, on eligible products. Text customizations go through a quick review before they're confirmed, since certain requests aren't practical to fulfill.

Deliveries run in two batches a week — orders placed Saturday through Tuesday go out the following Wednesday; orders placed Wednesday through Friday go out the following Saturday.

Not currently — Japhini ships within Nigeria only.

Limited to only Kogi State currently, Delivery to other states starts on December 1st

Checkout happens on-site via Paystack — card, bank transfer, wallet(opay, palmpay, moniepoint, kuda etc.) or USSD. Payment is confirmed instantly and you'll see your order status update automatically once it clears.

You can browse and add items to your cart as a guest, but you'll need to sign in or create an account to complete checkout.

Yes — payment happens inside Paystack's secure popup. Japhini never sees or stores your card details.

Limited pieces are produced in a fixed batch. Once a batch sells out, that piece stays marked Limited and rarely be restocked.

Yes — use "Notify Me" on the product page and you'll be alerted if it becomes available again.

Tap the Support icon on any page — it can answer most questions directly. For anything it can't, you can switch to WhatsApp from the same panel.

No — once payment is confirmed, the order is final. Checkout doesn't hold or reserve stock, so a piece belongs to whoever's payment clears first.

Yes, Google sign-in is available alongside email and password at both signup and login.

Use "Forgot password?" on the login page. You'll receive a 6-digit code by email, then set a new password — no reset link, just the code.

It's a separate, optional consent for receiving product drops and offers via WhatsApp — unchecked by default. You can change this anytime from your account page.

Follow (the heart icon) saves a product, category, or brand to your Likes/Following list so you can find it again easily. Notify Me is specifically for sold-out pieces — it alerts you when stock returns.

Yes — categories and brands each have their own Follow button on their listing pages.

Use the catalogue's search bar (as-you-type, matches name, category, and tags) or drill down through the category chips.

Available add-ons (like Snapback, Trucker, or Fitted style) appear as a dropdown in the builder, each with its own price shown before you confirm.

You choose one print option per line — text or image/sticker — depending on what that specific product allows. Add multiple line items to your cart if you want both variations.

It shows how many units of a Limited-tier batch have sold — once it hits the total, the piece sells out and stays sold out; Limited drops don't restock.

Some Limited drops have a fixed end time — once it hits zero, that's independent of stock; a drop can also sell out before its timer ends.

Check /drops directly, or opt into WhatsApp/bot updates from your account — new Limited pieces appear there as soon as they're published.

No — the system checks for this and won't credit self-referrals.

No — commission is set per product by Japhini and can vary; check the Referral Products tab on your Earn dashboard for current rates.

Checkout still works — an invalid or stale code just earns nothing, it won't block your purchase.

Card, bank transfer, mobile wallets(opay/palmpay/kuda/moniepoint) and USSD — all handled through Paystack's secure on-site popup.

It depends on the text. Generic or meaningful phrases (like "Good Days Ahead") are treated like any other Normal/Featured return. Personal text — like someone's name — isn't resellable, so those pieces are final sale. Custom art uploads and Limited-tier drops remain excluded from returns entirely.

Every account gets a unique referral code automatically at signup — find yours on the Earn page.

Commission is credited only after the referred order is fully paid — nothing is earned at checkout time.

Withdrawals pull your full available balance at once. Minimum thresholds apply and increase slightly with each withdrawal (1st, 2nd, 3rd+).

Normal and Featured pieces can be returned within 3 days of delivery, as long as the product and its packaging are undamaged.

No — pieces made with your own uploaded art or personalized text aren't eligible for return, since they're made specifically for you. Limited-tier drops are also final sale.