Questions, answered.

Yes — check japhini.ng/blog for style guides, drop announcements, and behind-the-scenes pieces.

Check the Details section on the product page — material, origin, and other specifics are listed there per piece, since it varies by category.

Only products marked "Customize" on their product page support this — quantity, add-ons, and print options vary by piece.

Stickers are pre-made designs you can pick for free. Uploading your own artwork adds a small art fee, shown clearly in your cart before you check out.

Yes, on eligible products. Text customizations go through a quick review before they're confirmed, since certain requests aren't practical to fulfill.

Available add-ons (like Snapback, Trucker, or Fitted style) appear as a dropdown in the builder, each with its own price shown before you confirm.

You choose one print option per line — text or image/sticker — depending on what that specific product allows. Add multiple line items to your cart if you want both variations.

Print applies your text or design directly onto the fabric; Embroidery stitches it in thread for a more textured, durable finish. Availability depends on the piece — the customizer only shows the methods that specific product supports.

No — both are priced the same for now.

Deliveries run in two batches a week — orders placed Saturday through Tuesday go out the following Wednesday; orders placed Wednesday through Friday go out the following Saturday.

Not currently — Japhini ships within Nigeria only.

Limited to only Kogi State currently, Delivery to other states starts on December 1st

No — delivery is free on every order, nationwide.

You can browse and add items to your cart as a guest, but you'll need to sign in or create an account to complete checkout.

Limited pieces are produced in a fixed batch. Once a batch sells out, the piece stays marked Limited, and restocks are rare and never promised.

Yes — use "Notify Me" on the product page and you'll be alerted if it becomes available again.

Tap the Support icon on any page — it can answer most questions directly. For anything it can't, you can switch to WhatsApp from the same panel.

No — once payment is confirmed, the order is final. Checkout doesn't hold or reserve stock, so a piece belongs to whoever's payment clears first.

Yes, Google sign-in is available alongside email and password at both signup and login.

Use "Forgot password?" on the login page. You'll receive a 6-digit code by email, then set a new password — no reset link, just the code.

It's a separate, optional consent for receiving product drops and offers via WhatsApp — unchecked by default. You can change this anytime from your account page.

Follow (the heart icon) saves a product, category, or brand to your Likes/Following list so you can find it again easily. Notify Me is specifically for sold-out pieces — it alerts you when stock returns.

Yes — categories and brands each have their own Follow button on their listing pages.

Use the catalogue's search bar (as-you-type, matches name, category, and tags) or drill down through the category chips.

It shows how many units of a Limited-tier batch have sold — once it hits the total, the piece sells out. Restocks are rare and never promised.

Some Limited drops have a fixed end time — once it hits zero, that's independent of stock; a drop can also sell out before its timer ends.

Check /drops directly, or opt into WhatsApp/bot updates from your account — new Limited pieces appear there as soon as they're published.

Check the Details section on each product page — sizing and fit are listed there per piece, since it varies by category.

Checkout happens on-site via Paystack — card, bank transfer, wallet(opay, palmpay, moniepoint, kuda etc.) or USSD. Payment is confirmed instantly and you'll see your order status update automatically once it clears.

Yes — payment happens inside Paystack's secure popup. Japhini never sees or stores your card details.

Card, bank transfer, mobile wallets(opay/palmpay/kuda/moniepoint) and USSD — all handled through Paystack's secure on-site popup.

The order is marked as failed and nothing is charged. You can retry payment on the same order without starting over.

No — your order stays saved as unpaid. Go back to checkout and retry payment; it uses the same order.

Every account gets a unique referral code automatically at signup — find yours on the Earn page.

Commission is credited only after the referred order is fully paid — nothing is earned at checkout time.

Withdrawals pull your full available balance at once. Minimum thresholds apply and increase slightly with each withdrawal (1st, 2nd, 3rd+).

No — the system checks for this and won't credit self-referrals.

No — commission is set per product by Japhini and can vary; check the Referral Products tab on your Earn dashboard for current rates.

Checkout still works — an invalid or stale code just earns nothing, it won't block your purchase.

No — one code per account, generated automatically at signup.

Normal and Featured pieces can be returned within 3 days of delivery, as long as the product and its packaging are undamaged.

No — pieces made with your own uploaded art or personalized text aren't eligible for return, since they're made specifically for you. Limited-tier drops are also final sale.

It depends on the text. Generic or meaningful phrases (like "Good Days Ahead") are treated like any other Normal/Featured return. Personal text — like someone's name — isn't resellable, so those pieces are final sale. Custom art uploads and Limited-tier drops remain excluded from returns entirely.

Yes — switch to the WhatsApp tab in the support widget anytime.