Legal
Terms & Conditions
Last updated: [20th September 2026]
Welcome to Japhini (“Japhini,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, and your purchase of any product from us. By browsing, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the site.
1. Who We Are
Japhini is a Nigeria-based limited-drop streetwear brand. We design, source, and rework apparel — including caps, jackets, bottoms, traditional wear, and bags — and sell it directly to customers through this website. Some pieces are made-to-order or custom-built at the point of purchase; others are released in fixed, limited batches.
For any questions about these Terms, contact us at japhinisupport@gmail.com or via WhatsApp at 07062012986.
2. Eligibility
You must be at least 18 years old, or have the permission of a parent/guardian who agrees to be bound by these Terms, to place an order with us.
3. Products & Product Tiers
Every product on Japhini falls into one of three categories, and this affects how it’s sold and whether it can be returned:
- Normal — standard catalog pieces, always available while in stock.
- Featured — hand-picked pieces given homepage placement. These behave the same as Normal items for purchase, return, and stock purposes — Featured is a display choice only, not a different product type.
- Limited — drop pieces released in a fixed batch with a set quantity. Once a Limited batch sells out, it is not restocked or reissued. Limited items are sold on a strictly first-payment-confirmed basis; adding an item to your cart does not reserve it, and stock can sell out while you are checking out.
Custom / made-to-order pieces (e.g., caps built through our Custom Cap Builder with your chosen print, sticker, or uploaded artwork) are produced specifically for you after you order. These are treated as personalized goods under these Terms.
4. Pricing & Payment
- All prices are listed in Nigerian Naira (₦) and include any applicable custom-art fee, shown clearly in your cart before checkout as a single combined total.
- Payment is processed securely through Paystack. We do not store your card details — Paystack handles all payment data directly, under its own security and compliance standards.
- An order is only confirmed as paid once Paystack has verified your payment. If your payment fails or is not completed, your order will not be processed.
- We reserve the right to correct genuine pricing errors before an order is confirmed as paid.
5. Order Confirmation & Stock
Because Limited pieces are sold on a first-payment-confirmed basis with no reservation hold, it is possible — though rare — for a Limited item to sell out between the time you add it to your cart and the time your payment is confirmed. If this happens and your payment has already gone through for an item that has sold out, we will contact you to offer a full refund or, where possible and if you agree, a substitute item.
6. Delivery
- Orders are delivered via a third-party courier/dispatch service, or, in some cases, arranged for buyer pickup — the applicable method will be communicated to you after your order is confirmed.
- You are responsible for providing an accurate delivery address and reachable phone number at checkout. Japhini is not responsible for delays, misdelivery, or non-delivery caused by incorrect or incomplete address information provided by you.
- Delivery timeframes may vary based on your location and courier availability, and are estimates, not guarantees.
- Risk in the goods passes to you once the order has been delivered to the address or pickup arrangement you provided.
7. Returns, Exchanges & Refunds
Return eligibility depends on the product tier:
Normal & Featured tier items
- Eligible for return or exchange within 5 days of delivery, subject to strict condition requirements:
- The item must be unworn, unwashed, and undamaged.
- All original packaging, tags, and labels must be fully intact and undamaged.
- Items returned without meeting these conditions will not be accepted, and no refund or exchange will be issued.
- To initiate a return, contact us at japhinisupport@gmail.com or 07062012986 within the 5-day window with your order reference.
Limited (drop) items
- All Limited-tier sales are final. Due to the fixed-batch, non-restocked nature of these pieces, we do not accept returns or exchanges on Limited items except in the case of a genuine defect (see Section 8).
Custom / made-to-order items
- Because these pieces are produced specifically to your specifications (print, sticker, or uploaded artwork), all custom orders are final sale and cannot be returned or exchanged for change of mind, except in the case of a genuine defect or an error on our part (see Section 8).
8. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged in transit, or not what you ordered, contact us within 5 days of delivery with your order reference and photos of the issue. This applies regardless of product tier, including Limited and custom items. We will assess each case and offer a repair, replacement, or refund as appropriate.
9. Intellectual Property
All designs, branding, logos, product photography, and site content on Japhini are the property of Japhini and may not be copied, reproduced, or used commercially without our written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Japhini is not liable for indirect, incidental, or consequential damages arising from your use of the site or purchase of our products, including but not limited to courier delays, third-party service disruptions, or losses arising from inaccurate information you provided at checkout.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.
13. Contact Us
Questions about these Terms? Reach us at japhinisupport@gmail.com or via WhatsApp at 07062012986.